01 Order Cancellation Policy
You can cancel any order free of charge before the product has been dispatched from our workshop atelier. Once your package is handed over to our courier partner (FedEx, DHL, BlueDart, Delhivery), a tracking number is generated and pre-shipment cancellation is no longer possible. In such cases, you can initiate a standard return upon receipt.
02 7-Day Doorstep Return Guarantee
If you are not completely enchanted with your purchase, The Arya Digitals offers a hassle-free 7-Day Return Window starting from the calendar date of physical order delivery.
03 Return Eligibility Criteria
To qualify for a full refund or exchange, returned items must fulfill the following quality standards:
- The product must be unused, unworn, and in its original pristine condition.
- All original velvet jewelry boxes, wooden artisanal packaging, authenticity certificates, and tags must remain intact.
- Bespoke customized items (e.g., custom name engraved rings) are non-returnable unless received damaged.
Free Reverse Pickup: We arrange complimentary doorstep return pickup across 18,000+ PIN codes in India. International customers are provided with pre-paid express shipping return labels upon request.
04 Refund Processing & Timelines
Upon physical inspection and approval at our quality control warehouse, your refund will be credited automatically to the original payment source:
1. Return Arrival
Package inspected at warehouse within 24 hours.
2. Quality Audit
Verification of tags, original box, and condition.
3. Refund Initiated
Processed via Razorpay or PayPal in 5-7 business days.
For Cash on Delivery (COD) orders, customer care will request your preferred UPI ID or Bank Account Details for instant Direct Bank Transfer (NEFT/IMPS).
05 Damaged or Defective Items
Every piece undergoes 3-tier quality control prior to sealing. In the rare event of transit damage, please notify us within 48 hours of delivery with a photo/video at support@thearyadigitals.com. We will dispatch an immediate priority replacement at zero additional charge.
06 How to Initiate a Return
To start a return or exchange, simply email your Order ID and reason for return to support@thearyadigitals.com or call our customer helpline at +91 (0) 98765 43210. Our team will schedule your free pickup within 24 hours.